Frequently Asked Questions
Everything you need to know about our home fragrance collection.
What is the average burn time for Scents at No3 candles?
Our signature hand-poured candles typically offer a burn time of 40 to 50 hours, depending on the specific fragrance and proper wick maintenance.
Are your home fragrance products vegan and eco-friendly?
Yes, we use 100% natural soy wax and high-quality fragrance oils that are paraben-free, phthalate-free, and cruelty-free.
How long will it take for my order to arrive?
Standard shipping usually takes 3-5 business days within the UK. You will receive a tracking number via email as soon as your order has been dispatched.
Can I return a product if I am not happy with the scent?
We want you to love your home's signature scent. If you are not satisfied, you can return unused and unopened products within 14 days of delivery for a full refund.
Do you offer international shipping?
Currently, Scents at No3 ships exclusively within the United Kingdom and Europe, but we are looking to expand our delivery zones in the near future.
How can I ensure the best performance from my reed diffuser?
To maximize the scent throw, place your diffuser in a high-traffic area and flip the reeds every 1-2 weeks to refresh the fragrance.